Terms & Conditions
Please read the following terms and conditions carefully before booking an appointment with me. By confirming your booking, you agree to the following policies.
1 Booking & Deposit
- A 30% deposit is required to secure your appointment.
- Your booking will only be confirmed once the deposit has been received.
- The remaining balance must be paid on the day of your appointment.
- Please provide accurate details when filling in the booking form, including your preferred date, time, location and henna design.
- Appointments are subject to availability, and submitting a booking request does not guarantee your slot.
2 Cancellation & Rescheduling
- Please inform me at least 48 hours before your appointment if you wish to cancel or reschedule.
- Last-minute cancellations or rescheduling requests may result in your deposit being forfeited.
- If you arrive late or are unavailable at the agreed appointment time, please inform me as soon as possible.
- If I need to reschedule due to unforeseen circumstances, I will inform you as early as possible and arrange a suitable alternative.
3 Grace Period & Punctuality
- A 15-minute grace period applies to both home appointments and appointments where I travel to your location.
- This allows flexibility for unexpected traffic conditions and minor delays, which may be beyond my control.
- If either party is delayed beyond the grace period, please communicate as soon as possible.
- Significant delays may affect the appointment duration and the number or complexity of designs that can be completed.
4 Transport Charges
- Transport charges apply to appointments where I travel to your location.
- East side: $15 transport charge.
- Other locations: $30 - 45 transport charge.
- Transport charges do not include travel during the wee hours. Additional charges may apply depending on the timing and location and will be communicated before confirmation.
- Please ensure that the address provided is accurate to avoid unnecessary delays.
5 Before Your Henna Appointment
- Please ensure your hands are clean and free from lotion, moisturiser, oil or other products before your appointment.
- If you are booking a 3/4-sleeve or other extensive henna design, trimming or shaving the area beforehand is recommended if you have noticeable body hair.
- Fine body hair is generally fine; however, thicker or denser hair can make application more difficult and time-consuming. Henna needs direct contact with the skin to stain effectively, so hair may interfere with the application and final result.
- Please avoid applying creams or oils to the area immediately before your appointment.
- Kindly arrive with your design inspiration ready, if you have one, so we can discuss the placement and details before starting.
6 Henna Designs & Pricing
- Henna prices start from $8, with the final price depending on the size, detail and complexity of the design.
- More intricate designs, bridal henna and extensive coverage may cost more.
- Reference pictures are welcome, but the final design may vary slightly depending on the style, placement and available appointment time.
- Please communicate your preferred design and coverage before the appointment so that sufficient time can be allocated.
- Any additional designs or changes requested during the appointment may incur extra charges.
7 Henna Staining & Aftercare
- Henna stains develop differently for everyone. The final colour depends on factors such as skin type, body temperature, placement and aftercare.
- Fresh henna typically leaves an orange stain that gradually darkens over the following 24–48 hours.
- Results cannot be guaranteed to be identical to reference pictures or another person's stain.
- Avoid water, excessive sweating and rubbing immediately after removing the dried henna paste, and follow the aftercare instructions provided.
- Please note that natural henna is not instant black henna. I cannot guarantee a particular stain colour or how long it will last.
8 Allergies & Skin Sensitivity
- Please inform me before your appointment if you have sensitive skin, known allergies or previous reactions to henna.
- If you have concerns about a possible reaction, consider a patch test in advance and consult a healthcare professional when appropriate.
- I reserve the right to decline a service if there are concerns about skin irritation or suitability.
- Please do not proceed with henna application on broken, irritated or inflamed skin.
9 Home Appointments & Conduct
- For appointments at my home, please arrive at your scheduled time and respect the appointment space.
- For home visits, kindly ensure there is a suitable, clean and well-lit area for the henna application.
- Please inform me in advance if you intend to bring additional guests.
- Mutual respect and clear communication are appreciated throughout the booking process and appointment.
10 Contact & Communication
- If you have any questions, concerns or changes to your booking, please contact me as early as possible.
- I will do my best to accommodate reasonable requests, subject to availability.
- Thank you for respecting my time, supporting my small business and allowing me to be part of your special occasions!
By proceeding with a booking, you acknowledge that you have read and agreed to these Terms & Conditions.